FAQs

Ordering and payment

How do I place an order?

Choose a product, add it to your cart, and complete checkout. Before payment, you can review the item price, shipping charge, destination, and applicable store policies.

Which payment methods are accepted?

Available payment methods are displayed securely at checkout. The exact options may vary by country and device.

Shipping and delivery

Which carriers do you use?

Orders are generally shipped by UPS or DHL, depending on the destination and service availability.

How long does delivery take?

Orders are normally processed within 1–2 business days. After dispatch, delivery usually takes 3–7 business days. Customs, weather, and carrier delays may affect the final arrival date.

Is shipping free?

The exact shipping charge, or any applicable free-shipping offer, is shown on the product page and at checkout before payment.

See our Shipping Policy for full details.

Returns and refunds

What is your return period?

Eligible products may be returned within 30 days of delivery. Please contact us first to request return authorization and instructions.

Who pays return shipping?

For change-of-mind returns, the customer is responsible for return shipping. If an item arrives defective, damaged, or incorrect, contact us with photos or video. After verification, we will arrange or reimburse reasonable return shipping and provide a replacement or refund as appropriate.

See our Return Policy for conditions and exclusions.

Warranty and support

What warranty is included?

Eligible Xiegu radios sold by XieguRadios.com include an 18-month limited warranty, subject to the published warranty terms.

See our Warranty Information page for details.

How can I contact support?

Email support@xieguradios.com or use our contact form. We provide support by email and do not advertise telephone support.

Where we ship

Which destinations are available?

Available delivery destinations are shown at checkout. If your destination is not available, please contact us before ordering.

XieguRadios.com is operated by LLL LABES LIMITED as an authorized independent Xiegu online reseller. We are not the Xiegu manufacturer or corporate website.