FAQs

Ordering and Payment

1. How do I place an order?

  • Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Shipping

3. Do you offer free shipping?

  • Yes, we offer free shipping on all orders.

4. How long does delivery take?

  • Orders are shipped via DHL and typically arrive within 3-7 business days.

Returns and Exchanges

5. What is your return policy?

  • We offer a 7-day free return policy. Contact our customer service for a Return Merchandise Authorization (RMA) number.

6. How do I return a defective item?

  • If your item is defective within 30 days of receipt, you can return it for a free replacement. Please provide photos and videos showing the defect.

Warranty

7. What is the warranty on Xiegu radios?

  • All Xiegu radios come with an 18-month warranty. For more details, visit our Warranty Information page.

Technical Support

8. How do I contact technical support?

Miscellaneous

9. Do you offer international shipping?

  • Currently, we ship to the United State only. Check our Shipping Policy for more details.

For any other questions, please contact our customer service team at support@xieguradios.com.