FAQs
Ordering and Payment
1. How do I place an order?
- Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Shipping
3. Do you offer free shipping?
- Yes, we offer free shipping on all orders.
4. How long does delivery take?
- Orders are shipped via DHL and typically arrive within 3-7 business days.
Returns and Exchanges
5. What is your return policy?
- We offer a 7-day free return policy. Contact our customer service for a Return Merchandise Authorization (RMA) number.
6. How do I return a defective item?
- If your item is defective within 30 days of receipt, you can return it for a free replacement. Please provide photos and videos showing the defect.
Warranty
7. What is the warranty on Xiegu radios?
- All Xiegu radios come with an 18-month warranty. For more details, visit our Warranty Information page.
Technical Support
8. How do I contact technical support?
- You can reach our technical support team at support@xieguradios.com
Miscellaneous
9. Do you offer international shipping?
- Currently, we ship to the United State only. Check our Shipping Policy for more details.
For any other questions, please contact our customer service team at support@xieguradios.com.