Warranty Information

At Xiegu Radios, we are committed to providing high-quality products and exceptional customer service. All Xiegu radios come with an 18-month warranty from the date of purchase, covering any defects in materials or workmanship.

Warranty Coverage

  • Duration: 18 months from the date of purchase.
  • Coverage: Defects in materials and workmanship under normal use.

How to Submit a Warranty Claim

  1. Contact Us:
  2. Provide Documentation:
    • Include photos or videos of the defect, your purchase receipt, and any relevant details.
  3. Receive Instructions:
    • Our support team will guide you through the warranty claim process and provide return instructions if necessary.

Exclusions

  • Damage caused by misuse, abuse, or unauthorized modifications.
  • Normal wear and tear.
  • Consumable parts such as batteries, unless damage has occurred due to a defect in materials or workmanship.

Replacement or Repair

  • If your product is found to be defective within the warranty period, we will repair or replace it at no additional cost.

For more information or assistance, please contact our customer support team at support@xieguradios.com.

Thank you for choosing Xiegu Radios. We are here to ensure you have the best possible experience with our products.