Privacy Policy

Last updated: September 16, 2026

Who We Are

XieguRadios.com is an independently operated authorized online reseller of genuine Xiegu amateur radio products. We are not the Xiegu manufacturer or Xiegu corporate website.

Information We Collect

  • Order and contact information: your name, email address, billing and shipping address, phone number if provided, and order details.
  • Account and support information: account details, messages, warranty or return requests, and other information you choose to provide.
  • Device and usage information: IP address, browser and device information, pages viewed, referring pages, and interactions with our website.
  • Marketing preferences: your subscription status and communication preferences.

Payments are processed through Shopify and authorized payment providers. We generally do not receive or retain your full payment card number.

How We Use Information

  • To process, fulfill, deliver, and support orders.
  • To provide customer service, returns, warranty support, and fraud prevention.
  • To operate, secure, analyze, and improve our website and services.
  • To send product news, launch updates, and promotional messages when permitted. You may unsubscribe at any time.
  • To comply with legal, tax, accounting, and regulatory obligations.

How We Share Information

We share personal information only as reasonably necessary with service providers that help us operate our store, including Shopify, payment processors, shipping carriers, email and customer-support providers, analytics and advertising platforms, fraud-prevention services, and professional advisers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.

We do not sell personal information for money.

Cookies and Analytics

We and our service providers use cookies and similar technologies to keep the website functioning, remember preferences, understand website performance, measure marketing, and help prevent fraud. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

International Processing

Because we sell internationally and use global service providers, personal information may be processed in countries other than the country where you live. We take reasonable steps to use appropriate safeguards where required.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, warranty, dispute-resolution, and fraud-prevention requirements. We use reasonable administrative, technical, and organizational measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To make a request, contact us using the details below. We may need to verify your identity before completing a request.

You can stop promotional emails at any time by using the unsubscribe link in an email. Transactional messages about your orders or support requests may still be sent.

Children's Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The current version and its last-updated date will be posted on this page.

Contact Us

For privacy questions or requests, email support@xieguradios.com or use our contact form.